Frequently asked questions about Tidy Book

Yes. In the Tidy Book app, members see your business name, logo and colors after login. For a fully independent app-store presence, an optional branded app add-on is available for €30 per month. Explore the mobile app options.

No. It is suitable for gyms, CrossFit boxes, yoga and Pilates studios, dance or martial arts schools, personal trainers, and tennis or padel venues. It adapts to the way you organize classes, memberships or courts.

Plans start at €35 per month and the first two months are free for new customers. Every plan includes every feature; the right one depends on your number of active members and the level of support you need. See all plans and prices.

Absolutely. You can schedule a short demonstration tailored to your business type and see how bookings, memberships, members and daily management work in practice. Book a demo.

Tidy Book provides configurable options for memberships, bookings, cancellations, payments and staff permissions. For a more specialized rule, we review the specific scenario before confirming the best implementation.

It brings your schedule, bookings, members, memberships, payments and notifications into one place. That reduces phone calls, manual records, repetitive work and day-to-day mistakes.

Not necessarily. You can use only the features you need today, such as scheduling, bookings and memberships, and adopt more capabilities as your business grows.

Yes. Members can see the available schedule and make or cancel bookings from their phone or browser, according to the availability and rules you set. Explore all booking features.

No. You can create recurring schedules—such as every Monday and Wednesday at 18:00—and let Tidy Book generate upcoming classes automatically. One-off and ad hoc classes are also supported.

Yes. You can set capacity by class or service type, together with a different room, instructor, duration and cancellation rules.

You can enable a waitlist. When a place becomes available, the system can notify or automatically promote the next eligible member, depending on the rules you choose.

Yes. You can create a recurring reserved spot for a member, and the system can automatically book them into upcoming matching classes when a place and valid membership are available.

Yes. You can define a cancellation deadline. Before it, the class credit or payment can be returned; after it, the cancellation can be treated as late and charged normally.

Yes. Authorized staff can make and manage bookings on behalf of members and see each class's attendance and wait lists.

Yes. You can create exclusive time slots where one booking reserves the full session, and record additional participants when needed.

You can create class-count packages, time-based unlimited memberships, combined packages for multiple services, and packages with separate class allowances by activity.

Yes. You can create one shared class package for all selected activities or give each activity its own class allowance.

Yes. You can create a time-based membership that allows unlimited bookings during its validity without deducting classes from a balance.

Yes. A membership can be frozen for a defined period and its expiry date extended automatically. You can also define the permitted freeze days or number of freezes.

The new membership can be queued after the active one so that it starts when the previous membership ends and no days or classes are lost.

Depending on your business configuration, you can support online card payments, cash on site, bank transfer, and free or promotional transactions.

Yes. The system tracks paid and pending amounts, cancellations and refunds. You can also view reports by period, payment method, membership or service.

Yes. You can enable the payment methods that suit you and manage online transactions alongside cash or bank-transfer payments.

Yes. You can record check-in and check-out, connect attendance to a booking, and view visit history, visit duration and class occupancy.

Yes. Tidy Book supports temporary, controlled QR codes for check-in or access. Each scan can be logged with its result and entry time.

Yes. Members can receive in-app and push notifications for class reminders, booking changes, cancellations, available waitlist places and important membership updates.

Yes. You can send announcements or updates to all members, specific users or groups, such as instructors or members whose memberships are expiring soon.

Yes. You can create different roles and permissions for owners, administrators, reception staff and instructors so that each employee accesses only the features they need.

You can view data about bookings, class occupancy, cancellations, no-shows, active and expired memberships, revenue, payments, room usage and member activity.

Yes. Tidy Book supports different locations, rooms and services, with separate schedule organization and staff access based on your business structure.

No. Members can be imported in bulk from a CSV file. Before the import is completed, the data can be checked for errors and duplicates.

Yes. A migration of core data such as members and contact details can be organized. The exact plan depends on the format and quality of the data you can export from your current system. See how switching works.

Yes. It can manage courts, available times, bookings, lessons, memberships, payments and player participation.

Yes. Tidy Book supports entries, entry fees, draws, match schedules, courts, results and rankings for singles or doubles competitions. Explore tennis and padel features.